We are only 25 people. Is this overkill?
Usually the opposite. The smaller the team, the more of the operational load sits with one or two people, and the more it costs when they are unavailable. The question is not headcount, it is whether the same task is done the same way often enough to be worth building for. If it happens once a quarter, it probably is not.
What happens to our documents?
They are encrypted in transit and at rest, held in your own workspace, and never used to train any model — ours or anyone else's. Our AI providers are engaged on terms that prohibit training on customer content. If you leave, you export everything and we delete it. The full position is in our data processing agreement, which you can read before you speak to us.
What if it gets something wrong?
It will, sometimes. Every value carries a confidence score and the quoted line it came from, so a person can check it in seconds rather than re-reading the document. Anything the system is unsure about is routed to a human and never written in as fact. We would rather show you an uncertain answer honestly than a confident one that is wrong.
Do we have to change our systems?
No. Most of what we build sits alongside what you already use and reads what you already have — files, exports, spreadsheets, email. Where a direct integration genuinely helps we will say so, but "rip out your systems first" is not a project we take on.
Who owns what you build?
You own the software we build for you, your data and the outputs. The shared engine underneath — ingestion, extraction, confidence routing — stays ours, because it is the same engine every customer benefits from. If you stop working with us, you keep your part and we hand over what is needed to run it.
What if it does not work?
The build is fixed price and quoted before we start, so the cost cannot run away from you. It is paid half on starting and half on acceptance, which means we carry the risk of finishing. The monthly run cost cancels on 30 days with no minimum term. If we get partway in and conclude it is not going to be worth it, we will tell you rather than keep going.
You are pre-launch. Why would we go first?
A fair question, and the honest answer is that early customers get disproportionate attention, direct influence over what gets built, and a price that reflects the risk they are taking. If you need a vendor with a hundred references and a SOC 2 report, we are not that yet, and we will tell you so rather than let you find out in a due diligence questionnaire.
Where are you based, and do you work remotely?
The United Kingdom. We work with businesses across the UK and most of the work happens remotely, with calls and screen shares. If you would rather meet in person, that is usually possible — tell us roughly where you are and we will say honestly whether it is practical.